Cancellation policy for consumers
A consumer means every natural person who enters into a legal transaction for purposes that predominantly are outside his trade, business, or profession (§ 13 German Civil Code).
Right of cancellation
You have the right to cancel your purchase contract within 14 days without giving any reason. The cancellation period is 14 days from the day that you or an assigned third party, who is not the carrier, took possession of the goods. To exercise the right of cancellation, you must inform us (SHAROKINA, Sharokina Eshaghi Golpashin, Gneisenaustrasse 7, 40477 Düsseldorf, Germany, phone: +49 211 9367 4140, email: email@example.com) by sending us an explicit declaration stating that you are canceling your purchase contract (e.g., by sending us a letter sent by post or email). You may use the cancellation template attached below; however, it is not mandatory to use this template. You may also complete and send the cancellation template or another explicit declaration online through our website www.sharokina.com. If you choose this option, we will promptly send you (e.g., via email) a confirmation about the receipt of your cancellation. It is sufficient to send us your declaration of cancellation before the given 14-day deadline expires to meet the 14-day cancellation deadline.
Consequences of the cancellation
If you cancel your purchase contract, we are obligated to refund all payments that we have received from you, including the shipping costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), immediately and within 14 days at most, from the day that we receive your cancellation. The payment method which was used to make the transaction will also be used for the refund unless we have explicitly agreed to something else. You will not be charged any fees for the refund. We reserve the right to withhold the refund until we have received the returned goods, or until we have received your notification that you have returned the goods, whichever comes first. The items have to be sent back to us immediately and no later than 14 days after the date on which you have notified us of the cancellation of this contract. The deadline is met if the items are sent back within fourteen days. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
The right to cancel does not exist for the following contracts:
– Contracts for the supply of goods that are made to the consumer’s specifications, i.e. non- prefabricated goods made on the basis of an individual choice of or decision by the consumer or are clearly personalized.
– Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
Alternatively, you can download the cancellation template as a PDF file, complete it, and send it to us: Download as PDF.
If you would like to cancel the purchase contract, please complete the following form and send it back to us:
Sharokina Eshaghi Golpashin
40477 Düsseldorf, Germany
Phone: +49 211 9367 4140
I/we(*) hereby cancel my/our(*) purchase contract for the following item(s)(*)/the provision of the following services(*):
- Ordered on (*):
- Received on (*):
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s) (only necessary if sending a hard copy):
(*) Delete where inapplicable.